How do I know if my product is eligible for a refund?
Please visit the the non returnable items page to check if your product is eligible for a refund.
How long do I have to initiate my request for a refund?
You can initiate your request for refund within 14 days of delivery. For example: If you received your order on the 5th, then you have until the 19th to request a return.
HoHow do I pack my return parcel to make sure it arrives in adequate condition?
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
How do I pack my return parcel to make sure it arrives in adequate condition?
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.